Comprehensive Pharmacy Operations Support

Laboratory Services Powered by AchieveDx

Credentialing and Administrative Support

• Pharmacist Credentialing Assistance: Remotely guide pharmacists through the credentialing process by evaluating their current status, identifying gaps in qualifications, gathering and organizing necessary documentation (e.g., via secure file uploads), submitting applications to relevant bodies, tracking application progress through online portals or calls, and addressing any issues or follow-ups. This service reduces administrative burdens on pharmacists and speeds up timelines.

• General Administrative Tasks: Handle remote paperwork, data entry, and compliance checks such as updating pharmacy records, managing licenses, or coordinating with insurance providers.  This service frees up on-site staff for patient-facing work.

Patient and Provider Inquiry Support

• Patient/Provider Inquiry Management: Field calls, emails, or chat inquiries from patients or providers regarding prescriptions, medication profiles, or general questions; provide updates, retrieve and share discharge documentation (e.g., from hospitals via secure channels), and resolve common issues without escalating to the pharmacist.  This service improves response times, enhances customer satisfaction, and allows pharmacists to focus on clinical duties.

• Medication Profile Management: Remotely maintain and update patient medication profiles in pharmacy systems (using secure remote access), including reviewing for updates or discrepancies. This service ensures accuracy and supports better patient care without on-site involvement.

Medication Therapy Management (MTM) Services

• Patient Identification and Targeting: Analyze pharmacy data remotely to identify eligible patients for MTM (e.g., those with interaction risks, dosing issues, or non-adherence), then coordinate virtual outreach or scheduling.  This service helps pharmacists target high-need patients efficiently and connects these patients with your on-site pharmacists, improving outcomes and adherence.

• Prescription Review and Plan Development: Conduct in-depth remote reviews of prescriptions for potential issues, collaborate virtually with pharmacists to develop Medication Action Plans (MAPs) and Personal Medication Records (PMRs), and handle notifications to patients or prescribers via email/phone.  This service supports clinical decision-making, reduces errors, and boosts pharmacy margins through better management.

Therapeutic Interchange Support

• Formulary Analysis and Recommendations: Remotely assess pharmacy formularies to identify high-impact therapeutic classes (e.g., statins, PPIs) for cost-saving interchanges, provide data-driven analysis and recommendations via reports, and support virtual implementation planning.  This service helps facilitate further consultation with on-site pharmacists, as well as transitioning patients to lower-cost alternatives, improving adherence and health outcomes.

• Notification and Inquiry Handling: Manage patient and provider notifications about interchanges remotely (e.g., scripted calls or emails), and address follow-up inquiries to ensure smooth transitions.  Minimizes disruptions to on-site pharmacists and enhances pharmacy profitability.

Pharmacogenomic (PGx) Testing Support

• Marketing and Educational Campaigns: Develop and execute remote marketing efforts, such as creating digital materials (brochures, infographics, webinars), coordinating virtual events or presentations for pharmacy associations, and promoting PGx benefits for medication management. This service educates patients on precision medicine, driving adoption without on-site marketing teams.

• Ordering and Sample Coordination: Provide remote support for PGx test physician orders, including guiding on patient consent forms, demographic/insurance data collection (via secure forms), and arranging pre-paid mailing for buccal swabs.  This service streamlines the testing process, reducing trial-and-error prescribing and ADRs.

• Results Interpretation and Reporting: Assist with secure electronic delivery of test results, offer remote resources for interpretation (e.g., virtual consultations or guides), and manage follow-ups on genetic insights for drug efficacy/dosing.  This service empowers pharmacists in areas like psychiatry, cardiology, or pain management, aligning with cost-efficient care.